Help with your handoff

Support

Delivery status tells you what happened and what you can do next.

Received; delivery pending

The file has been received, but Google Drive has not confirmed delivery. Leave this browser’s receipt open to check progress. The requester can see pending work in their private request page.

Reconnect required

The requester should open Setup and reconnect the approved Google account. Delivery continues using the same selected folder after authorized reconnection. A different folder requires a new request.

A file was rejected

Check the file’s specific result. Use a supported original format that can be inspected, within the shown limits. File Requests never bypasses a safety check. Retry a temporary failure using the same browser session.

Closed or expired link

Ask the requester for a new request using your normal communication channel. The uploader page cannot change the folder, expiry, or available budget.

Operator contact

Contact the operator at support@firmary.app.

Please include a request or batch reference and the error shown. Never email file contents, credentials, authentication codes, or an upload capability.